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FAQ's

What happens if there is inclement weather?

We will always try to work through inclement weather, as long as it is safe to do so. Flooded yards, high winds, extreme low temperatures, any storm where lightening is present, and snow accumulations are all grounds for cancellation of service.

 

Sometimes, we know beforehand and may schedule accordingly by scooping your yard earlier in the week. If this is not feasible, we will scoop your yard the following week. We will not provide a credit to your account for the cancelled scoop since we still have to do the work of scooping double the amount of poop when we return the following week.

 

Springtime is one of the toughest times of the year for us. A lot of the time, the winter snow melts revealing weeks’ worth of poop in the yards we maintain. This causes us to spend a lot of extra time and effort in each yard. Please understand that we try our very best to get all of our regular routes done in a timely manner. However, sometimes there is just not enough time in the day and we may have to pick up where we left off the following day.

Will you be out to scoop on hollidays?

While we believe in spreading cheer, we take a break on Thanksgiving, Christmas Eve, and Christmas Day. If your regularly scheduled scoop day falls on one of those holidays, we will skip that scoop. Don't worry though - we've got you covered. We'll scoop both weeks worth of waste the following week to ensure your yard stays clean and fresh.

Will I be able to choose my scoop day?

We understand that pet owners want to choose the day of the week for their pet waste removal service. Unfortunately, due to the way we organize our services, we cannot accommodate individual requests for scoop day. Instead, we base our scoop day on the area in which you live. This allows us to provide efficient service to our customers and give them the best possible experience. If you have any questions about our scoop day schedule, please contact us and we would be happy to answer any questions you may have.

Do I have to be home on my service day?

No. As long as your yard is accessible to our technician and your pet are inside, no one is required to be home. 

My dog is friendly. Why does he have to stay inside?

As a professional service provider, we take the safety of our technicians very seriously. While we adore dogs and understand the important role they play in your life, we must also consider their protective nature. Even the most friendly and well-behaved dogs can become territorial and protective of their yards when strangers are present. To ensure the safety of our team members, we kindly ask that all dogs be kept inside while we are servicing your yard. However, if we have previously met your dog and feel confident in their behavior, we would be delighted to have them join us during our visit.

Am I required to sign a contract for service?

Our Pet Waste Removal service is offered on a month-to-month basis with no contract required. You can choose to cancel your service at any time, with no penalties or fees. 

What forms of payment do you accept?

We accept all forms of payment. We will email an invoice for our services which can be paid electronically through the invoice. We also accept cash, Venmo, or Cash App. For those who prefer to pay by check, please make checks payable to Puppy Poo Patrol.

What will happen if my grass is long?

As a professional pet waste removal service, our top priority is to ensure that your yard is left clean and free of waste. However, we would like to remind our clients that if the grass in your yard is too long, it can make our job difficult. Long grass can obscure pet waste, making it difficult for our technicians to locate and remove it. In addition, other debris such as toys, leaves, and trash can also hide the waste. This can result in us accidentally missing some waste during our cleaning process. We kindly ask our clients to keep their grass trimmed and to clear any debris from their yards before our scheduled visit. This will ensure that our technicians can thoroughly clean your yard and leave it free of any pet waste. Thank you for your understanding and cooperation in helping us maintain a clean and healthy environment for you and your pets.

How do I sign up for service?

To sign up for our Pet Waste Removal Service, simply fill out our online form. Provide us with your contact information, the address of the property you would like serviced, the number of pets and the size of the yard. We will then contact you to confirm the details and schedule your service. Our friendly team is available to answer any questions you may have about the process and our services. We look forward to serving you and your pet soon!

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